Terms and Conditions
Terms and Conditions
Terms & Conditions
Welcome to Rideaway, a peer-to-peer Global Experience Marketplace provided by Rideaway Marketplace Limited ("Rideaway", "we," or "us").
ABOUT US (This section 1 applies to all Users of our Service.)
We are a limited company (with registration number: 15114070) based at 15 London End, Beaconsfield, HP9 2HN.
You can find everything you need to know about us and our products on this website before you use our services and connect with third parties to purchase or sell experiences. To find out the best ways to contact us, please see the footer of www.rideaway.io.
These terms and conditions ("Terms") govern your use of, and participation in, Rideaway services including, using this website and any other related systems, functionalities, features, and software that we own and make available to you (collectively the “Service").
The Service provides the ability for third parties to promote, sell and purchase a diverse range of motorcycle and travel-related experiences (“Experiences”). These may include guided tours, skill-training sessions, and other unique motorcycle-related activities.
Rideaway is the host of the marketplace where the Experiences are sold and purchased and is not the seller, host or provider of any Experiences promoted or sold on the platform.
THESE TERMS (This section 2 applies to all Users of our Service)
These Terms apply to you whether you are: simply browsing the Service and the Experiences placed on the marketplace; creating an account with us for any reason; using the Service to purchase the Experiences being placed on the marketplace (a “Participant”); placing Experiences on the marketplace for other users to purchase for example, this may be in your capacity as a tour operator, influencer, or brand (an “Experience Host”); or are for any other reason visiting the Service. When accessing the Service for any of the above reasons, or any other reason, you will be considered (and collectively described in these Terms as, a “User”.
By accessing and using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, whether or not you are a registered account holder of our Service. If you do not agree to these terms, you must not use our Service.
We may update these Terms from time to time and so you should be sure to review these before using the Service to ensure you are aware of the Terms you are agreeing to. Where we are making any substantial changes to these Terms, we will aim to notify you of those changes.
To ensure that we are always complying with any relevant laws and regulations, we may give different rights to consumers than we do to businesses; however, where this is the case, we will make it clear whether that right applies just to a business, or just to consumers. You are a business customer if you use any aspect of our Service wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
We have set these Terms out in different sections, so that you can easily access the sections that apply to you. Please also be aware that the following policies also apply to your use of our Service: Privacy Policy: https://rideaway.io/privacy-policy/. This policy sets out how we collect and use your personal information, and your rights in relation to your personal information. We will only use your personal information as set out in this policy. Code of Conduct: https://www.rideaway.io/p/code-of-conduct. This policy sets out the code of conduct that you must adhere to when using our Service, and selling or participating in Experiences.
EXPERIENCE HOSTS (This section 3 only applies to your use of our service as an Experience Host, if you are not an Experience Host (or do not wish to be an Experience Host, this section does not apply to you.)
All Experiences offered to on our Service must be comply with all local laws and regulations in the municipality, state, and/or country of operation. Furthermore, Experience Hosts warrant that they have all necessary documentations, permits, verifications, permissions, and forms as required by any relevant local laws, and any applicable Rideaway policies that are provided (or made available) to you by us from time to time.
Experience Host Application and Requirements
If you wish to use our Service to sell Experiences you must apply to us by uploading certain information about you as an Experience Hose including name, DOB, location, phone number, email, photo and social media links. We may ask for additional information from time to time in order to properly assess your application.
We will assess your application against our Experience Host criteria at our sole discretion, which includes assessing trust, professionalism and potential online presence and reach. If, in our sole discretion, we believe that you do not meet our Experience Host criteria, or if you do not provide us with all required (and/or requested) information, we will not be able to accept your application and you will not be able to sell your Experiences on our Service.
Once we have accepted your application to list Experiences on the marketplace on our Service as an Experience Host, you must create an Experience Host profile on our Service. Once your profile is complete you may create listings and sell your Experiences through our Service.
You must ensure that your Experience Host profile and Experience listings comply with these Terms, and any Rideaway policies provided to you by us from time to time. All images, videos and descriptions must be of high quality and you must have all necessary intellectual property rights to use such images, videos and descriptions in this way.
You are responsible for understanding and complying with all local laws and regulations that apply to your Experience. This includes obtaining any required licences, permits, or insurance.
We will continually assess your performance as an Experience Host against our criteria and reserve the right to remove you as an Experience Host if you fail to meet that criteria, or our Code of Conduct, as linked above and updated from time to time.
Listing an Experience
As an Experience Host, you must accurately describe your Experience, including all necessary details such as itinerary, requirements, risks, and any equipment provided or required. All listings must meet our Content Standards, see sections 7 and 8 below.
We may at our option at any time require you to promptly provide us with reasonable evidence that any information you've given to us, and in a listing, is true and up to date and that such information and your behaviour is in compliance with these Terms. Such information includes (but is not limited to) information in connection with your application to become an Experience Host our Service, in your Experience Host profile and in the listings for your Experiences. We can suspend or restrict individual listings until you've supplied this evidence and end our contract with you under these Terms if you don't comply with this requirement.
You must include in your listings, or where appropriate your Experience Host profile, all the information about you and your Experiences and how you'll fulfil orders that are needed to comply with consumer protection law, as well as any relevant safety information about your products. Our Services may prompt you to provide this information, but you're responsible for making sure you comply with the law.
The Experience, including Safety and Standards
How you price your Experiences is entirely up to you and you can change such prices at any time however, please allow up to 48 hours for revised prices to be displayed on our Service. Participants will be charged the prices shown on our Service at the time they book an Experience.
You must ensure your prices are inclusive of any necessary expenses and charges, including any applicable VAT (or similar local sales tax).
You must ensure all equipment and activities are safe and meet applicable safety standards. Be transparent about the risks involved in your Experience and provide clear safety instructions to Participants.
You must at all times comply with these Terms and our Code of Conduct, as linked above.
Ranking and Advertising Listings
Rideaway will select to promote certain Experiences and Experience Hosts based on the originality and creativity of the Experience and the listing, and evidence of responsible and effective planning to ensure a smooth delivery of the Experience to Participants. As reviews are received, review scores may impact how we select which hosts to promote. Additionally, listings may be ranked on the basis of relevance to the Participant, and the search criteria they are requesting. You can ensure a greater ranking by ensuring your listing is clear and by using keywords to optimise your visibility. We will usually but not always notify Experience Hosts prior to any promotion. Collection and Use of Information
We will process your personal information in accordance with our Privacy Policy, as set out in section 2,
You permit and instruct us to collect information about you and in connection with your performance of your obligations under these Terms (including without limitation the Experiences you list on our Service) and disclose it to tax or other governmental or regulatory authorities as required by law or for compliance with our legal obligations.
Prohibited Use of our Service
The rules around the use of our Service are more generally set out in section 6, but as an Experience Host you may only use our Service for listing and selling your Experience and communicating with us and your Participants as envisaged in these Terms.
You agree to use all reasonable security practices to prevent unauthorised access or damage to our Service and except as permitted by applicable laws (which we cannot exclude by agreement), you must not: Attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our Service in any form or media or by any means. Attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our Service. ccess all or any part of our Service to build a product or service which competes with our Service. Create multiple accounts to evade punishment or avoid restrictions.
Dealing with Participants, or Potential Participants
Participants booking your Experiences from our Service must click to accept these Terms, which are linked to from the checkout page.
When a Participant books one of your Experiences from our Service: The Participant will request the Experience from you via our Service. You will accept or reject the request and confirm the same to the Participant. If you accept, a payment link is sent to the Participant, and payment is then made to, our payment service provider by the Participant where the payment will be held in an escrow account until the Experience is completed. Once the Experience has completed payment will be sent directly to you from our payment service provider.
You are responsible for ensuring that all information provided (inducing any relevant VAT information) meets legal information requirements and for compliance with all applicable legal, tax and regulatory requirements.
You must deal promptly and professionally with any Participant questions about bookings. You must liaise with us if the question relates to any part of the process we're involved in. You and we will cooperate with each other in trying to resolve any such questions.
Buyers must contact you directly if they wish to cancel a booking or obtain a refund but in the event that we are contacted by a Participant (who is a consumer) contacts us to cancel a booking. When a Participant (who is a consumer) contacts you or us to cancel a booking, you must comply with the relevant refunds policy and any further commitments you've made in your listing or other marketing or advertising.
As payments are held in an escrow account with our payment service provider, you must promptly tell us of any refunds due to Participants who have cancelled and we will refund a Participant on your behalf provided that we can deduct such sums from money due from us to you. We are not obliged to refund more than the sums collected from the Participants at checkout and we will deduct our transaction fee before returning the funds to you for you to deal with the refund with the Participant directly. If we can't deduct such sums from money due from us to you, we may either require you to refund Participants directly or choose to refund Participants ourselves and you must pay us the sums we refund in this way.
Participant Reviews and Complaints
We'll tell you if a Participant complains to us about you or one of your Experiences, including any complaints that Experiences have not been delivered or that cancelled Experiences have not been refunded and provide you with all relevant details about the complaint. You must deal with complaints we tell you about, and any complaints you receive directly from Participant, in a way that complies with consumer law see the Trading Standards advice on online selling at www.businesscompanion.info, and honour any additional commitments or guarantees you've made in your listing or other marketing or advertising.
We and you agree to use our best efforts to make sure that Participant reviews on our Service are from Participants who have bought and participated in Experiences and who are not connected with you or in any way encouraged or incentivised to post a favourable review.
Participants submitting a review do so in a prescribed format which may involve a free text box. Our software may block language in Participant reviews which is not permitted under our Content Standards but we don't guarantee that it will do so. You're responsible for checking reviews and notifying us if there are any issues or they breach such Content Standards. If we agree, we will remove the review and inform the Participant.
Experience Host Fees
The are no fees in respect of the general use of our Service and listing an Experience however, when a Participant books an Experience with you, we will charge you (as the Experience Host) a maximum transaction fee of 10% of the Experience cost (the “Transaction Fee”) which is payable by you (the Experience Host) and will be deducted when payment is received from the Participant.
PARTICIPANTS (This section 4 only applies to your use of our Service as a Participant, if you are not a Participant (or do not wish to be a Participant), this section does not apply to you.)
As a Participant and Userof our Service, you acknowledge and agree that you are solely responsible for understanding and complying with all laws, rules, regulations, and requirements pertaining to your participation in any Experience, including but not limited to, having appropriate licences, permits, insurance, and training.
Participant Responsibilities
Eligibility and Compliance: Participants must meet the eligibility criteria set by the Experience Host, such as age and skill level. Participants must agree to comply with all rules and instructions provided by the Experience Host.
Assumption of Risk: By participating in an Experience, you acknowledge and accept the inherent risks associated with motorcycle-related activities. Each Experience Host may have their own rules, codes of conduct, safety briefings and/or terms and conditions that you must adhere to at all times while participating in an Experience. If you fail to comply with any of the Experience Hosts policies or instructions (as they make aware to you before or during the Experience) then they will not be liable for any loss or injury that you suffer as a result.
Booking and Payments
All bookings and payments are processed on our Service, but your booking is placed directly with, will be fulfilled by, and your contract for the provision of services will be with the Experience Host.
Rideaway provides the facility to allow you to place the booking and make payment, however booking and payment is made as follows: You will send your booking request to the Experience Host directly. The Experience Host will confirm if your booking request is accepted or rejected. If your booking is accepted, our payment service provider will send you a link to payment. You must make payment immediately in order to secure your booking. The payment will then be sent to our payment service provider and passed to the Experience Host on completion of the Experience.
Once you have placed a booking with an Experience Host, all communications should be directly between you and the Experience Host. However, if you wish to discuss any issues or concerns with us please contact: customerservice@rideaway.io.
When you book an Experience, the reservation is binding. However, Please refer to the relevant Experience Hosts cancellation or refund policy for details when cancellation may be possible and further information in respect of refunds and cancellations. Experience Hosts are encouraged to have a clear cancellation policy for their Experiences.
Sometimes your booking may be rejected, for example, because an Experience is unexpectedly unavailable, because we or the Experience Hose can't verify your age, or because the product was mispriced. When this happens, we let you know as soon as possible and refund any sums you have paid.
The contract for your booking is between you and the Experience Host, we are not a party to this contract nor do we act as an agent. We are simply an intermediary platform facilitating your booking.
Complaints and Queries
If you have any queries or complaints about your Experience, or any issues with the Experience Host, you should contact the Experience Host directly. However, we are happy to assist you with any complaints and so if you wish to contact us directly please use the following contact: customerservice@rideaway.io.
USERS AND THE GENERAL USE OF OUR SERVICES (This section 5 applies to all Users of our Service.)
Service Availability
Our Service is generally made available to Users free of charge, and on occasion we may need to update or upgrade our Service from time to time, including to reflect any of our Users’ needs or fix any issues.
We therefore do not guarantee that our Service, or any content on it, will always be available or be uninterrupted and may suspend or withdraw or restrict the availability of all or any part of our Service for business and operational reasons. We will try to give you reasonable notice of any changes, suspension or withdrawal.
User Access
You are responsible for ensuring that anyone who accessed our Service through your internet connection are aware of these Terms and other applicable policies, that they have the authority to agree to them, and that they comply with them.
If you register for an account with us and choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservice@rideaway.io. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Our Service is not aimed and children and all Users must be of legal age and have the authority to engage in the transactions they participate in.
Viruses and Unauthorised Use
We do not guarantee that our Service will be secure or free from bugs or viruses.
You must not misuse our Service by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service, the server on which our Service is stored or any server, computer or database connected to our Service. You must not attack our Service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.
Linking to Our Service
You may link to our Service, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The website in which you are linking must comply in all respects with our Content Standards. We reserve the right to withdraw linking permission without notice.
OUR SERVICE AND CONTENT UPLOADED BY US (This section 6 applies to all Users of our Service.)
We are the owner or the licensee of all intellectual property rights in our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our status (and that of any identified contributors) as the authors of content on our Service must always be acknowledged (except where the content is user-generated).
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Service. This includes using (or permitting, or attempting to use (a) any automated device, tool, algorithm or program to obtain, copy, monitor or republish any portion of the Service or any data, content, or information contained on it, or (b) any automated analytical technique aimed at analysing text and data in digital form to generate information.
These provisions should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790), but shall not apply where we are unable to exclude or limit text or data mining or web scraping activity under the laws which are applicable to us.
Although we make reasonable efforts to update the information on our Service, we make no representations, warranties or guarantees, whether express or implied, that the content on our Service is accurate, complete or up to date. The content on our Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Service.
Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.
USER GENERATED CONTENT (This section 7 applies to all Users of our Service.)
Content Uploaded by Other Users
Our Service may include information and materials uploaded by other Users of the Service, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us.
Any views expressed by other Users on our Service do not represent our views or values.
If you become aware of any material that is illegal or could comprise or be connected to bullying, harassment, child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, please contact us immediately on customerservice@rideaway.io.
Content Uploaded by You
Whenever you make use of a feature that allows you to upload content to our Service, or to make contact with other Users of our Service, you must comply with the Content Standards set out below (“Content Standards”). We have the right to remove any posting you make on our Service if, in our opinion, your post does not comply with our Content Standards. If you wish to contact us in relation to content you have uploaded to our Service and that we have taken down, please contact customerservice@rideaway.io.
You warrant that any such Contribution complies with our Content Standards, and you are liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Service will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited worldwide, non-exclusive, royalty-free, transferable licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Service constitutes a violation of their intellectual property rights or of their right to privacy.
You are solely responsible for securing and backing up your content.
Suspension Due to User-Generated Content
We may suspend your access to our Service for a reasonable period of time if you: fail to comply with our Content Standards; frequently upload material that is clearly illegal; or frequently submit notices or complaints that are clearly unfounded.
We will warn you in advance if we plan to suspend you. When deciding whether to suspend you, we will consider how many times you have acted in the above manner, the severity of the concerns and your actions, and (if possible to identify) your intentions.
CONTENT STANDARDS (This section 8 applies to all Users of our Service.)
These Content Standards apply to any and all material which you contribute to our Service (a “Contribution”) and must be complied with in spirit as well as to the letter. We will determine, in our absolute discretion, whether a Contribution breaches ourContent Standards.
A Contribution must: Be accurate (where it states facts). Only contain opinions that are genuinely held. Comply with the law applicable in any country from which it is posted and to which our Service is targeted.
A Contribution must not: Be defamatory of any person. Be obscene, offensive, hateful or inflammatory. Bully, insult, intimidate or humiliate. Encourage, promote or provide instructions for deliberate self-harm. Encourage, promote or provide instructions for suicide. Encourage, promote or provide instructions for an eating disorder or behaviours associated with an eating disorder. Promote sexually explicit material. Include child sexual abuse material. Incite violence or hatred against particular groups. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. Include content that would be considered a criminal offence under laws relating to terrorism, child sexual abuse material, racism or zenophobia. Infringe any copyright, database right or trademark of any other person. Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (“BBFC”). Include video content not suitable for BBFC classification. Include material that might impair the physical, mental or moral development of persons under the age of 18. Be likely to deceive any person. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence. Contain illegal content or promote any illegal content or activity. Be in contempt of court. Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety. Be likely to harass, upset, embarrass, alarm or annoy any other person. Impersonate any person or misrepresent your identity or affiliation with any person. Give the impression that the Contribution emanates from Rideaway, if this is not the case. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism. For the avoidance of doubt, for any Contribution in the form of video content: You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (“restricted material”). You must not upload a video containing harmful material. You must not upload a video containing advertising for any of the following (a) cigarettes and other tobacco products, electronic cigarettes or electronic cigarette refill containers, and prescription-only medicine, or (b) for alcoholic drinks that are not aimed specifically at under 18s and do not encourage immoderate consumption of alcohol.
Any advertising included in a video you upload must not: prejudice respect for human dignity; include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation; encourage behaviour prejudicial to health or safety; encourage behaviour grossly prejudicial to the protection of the environment; cause physical, mental or moral detriment to persons under the age of 18; directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity; directly encourage such persons to persuade their parents or others to purchase or rent goods or services; exploit the trust of such persons in parents, teachers or others; or unreasonably show such persons in dangerous situations.
You must use the functionality provided on our Service to declare whether, as far as you know or can reasonably be expected to know, any Contribution contains advertising.
LIABILITY (This section 9 applies to all Users of our Service.)
Please read this section carefully as it explains how and when we will or won’t be liable to you for any issues.
You understand and agree that: Rideaway acts as a platform to connect Experience Hosts and Participants and is not responsible for the conduct or actions of any Experience Host or Participant. Experience Hosts and Participants are responsible for their own actions during an Experience. Rideaway is not liable for any injury, loss, or damage resulting from participation in Experiences. Rideaway is not a party to any agreements entered into between Participants in the Experiences, nor is Rideaway an agent or insurer. Rideaway has no control over the conduct of any Users and disclaims all liability in this regard.
Our Liability to Consumers.
We're responsible for losses you suffer caused by us breaking this contract unless the loss is: Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your use of our Service meant we should have expected it (so, in the law, the loss was unforeseeable). Caused by a delaying event outside our control. Caused by you. Avoidable. Something you could have avoided by taking reasonable action. For example, which you could have avoided by following our advice or instructions. A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described below.
Our Liability to Businesses.
If you're a business, then, except in respect of the losses described below under the heading “losses we never limit or exclude”: we exclude all relevant terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982; we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for our Services in the 12 months preceding the liability event.
Losses we Never Limit or Exclude.
Nothing in these Terms shall limit or exclude our liability for: death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or defective products under the Consumer Protection Act 1987.
GENERAL TERMS (This section 10 applies to all Users of our Service.)
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under these Terms.
Nobody else has any rights under these Terms. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of these Terms, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing these Terms, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
We can stop providing you with our Service. We let you know in advance and, if relevant, we will refund any sums you've paid in advance for Services which won't be provided.
We can end our contract with you for a Service and claim any compensation due to us (including enforcement costs) if: (if you are an Experience Host) you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due; you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Service.
If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of another jurisdiction, you may also bring proceedings in that jurisdiction.
If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
You can access this document here: https://docs.google.com/document/d/1aDlYKpH5mIbDtNCNjn03J2A1XVi4dRkNbVU8ukd3qkU/edit?usp=sharing